RETURNS & EXCHANGES
Return Policy
We hope you will love your order from GETOBDTOOL, but if for any reason you would like to return your items they can be returned for exchange or refund provided that the guidelines outlined below are observed.
Items must be returned unworn, unwashed, undamaged, and with all original packaging and tags attached.
Please note that we only accept returns within the 30 days’ timeframe since their delivery date. If an item is sent back after the 30 days window, we will not accept your return.
Items marked as flash sale, final sale and special sale are not eligible for returns or exchanges unless there is a quality issue.
We currently are unable to offer a free returns service, so return shipping must be made at your own cost.
To start your return, please contact info@getobdtool.com with your order ID and the product name (you can find this in your confirmation email) of the items you would like to return, we’ll be in touch in 24 hours and provide return instructions.
Refunds
Once we receive the return package and determine that it's eligible for a refund, we will process the refund in 3-5 business days. After we arrange the refund, it will automatically be applied to your credit card or original method of payment within 10 business days. If you do not receive a credit to your account within timeframe mentioned, please contact the issuing bank of your credit card. Your credit cards refund may require an additional 3-5 days to process.
Exchanges
We are happy to help you exchange for the right size or color product with 30 days of the delivery date. Please contact info@getobdtool.com with your order ID. We will send you exchange instructions within 24 hours. We currently are unable to offer a free returns service, so return shipping must be made at your own cost.
RETURN FAQS
What is your return policy?
GETOBDTOOL only accepts returns within 30 days since their delivery date and we currently are unable to offer a free returns service.
Items must be returned unworn, unwashed, undamaged, and with all original packaging and tags attached. Please note that items marked as sale are not eligible for returns or exchanges unless there is a quality issue.
To start your return, please contact info@getobdtool.com with your order ID and the product name(you can find this in your confirmation email) of the items you would like to return.
How do I make a return?
Please contact info@getobdtool.com with your order ID and the product name (you can find this in your confirmation email) of the items you would like to return, all requests are reviewed within 24 hours - if approved, you will receive return instructions, otherwise we will contact you for more details.
Which items couldn't be returned or refunded?
We gladly accept returns within 30 days’ timeframe since their delivery date. For the items that couldn't be returned, please check below.
1) Items over our 30-days limit
2) Used, worn, soiled or altered items
3) Items on Flash & Final Sale cannot be returned
Should I pay the shipping fee if I return the items?
On a preference-based return, we currently are unable to offer a free returns service, so return shipping fee would be made at your own cost.
When will I receive my refund?
Once we receive the return package and determine that it's eligible for a refund, it will take up to 3 business days for us to process the refund. The refund for returned items will be issued to your original form of payment within 10 business days. If you couldn't receive the money in time, please feel free to contact us at info@getobdtool.com.
My order arrived wrong or damaged. What should I do?
We always want to ensure that we get you all your faves! If we made a mistake or sent the wrong item, please don't worry - we'll make it right!
Within 2 business days of receipt, please contact us at info@getobdtool.com with the information below:
1) Your order ID
2) Product name (you can find this in your confirmation email)
3) Describe the damage/defects and provide clear photos
Once we received these information, please feel assured that we will do everything possible to help you as soon as we can.
What if I want an exchange?
For our exchange process, if the items are not fit, you can return the order and place a new one.
We accept exchanges under the following conditions:
1) The order is within 14 days since its delivery date.
2) Items must be returned intact with all original packaging and tags attached.
3) Items on Flash & Final Sale can not be exchanged.
For the specific exchange instructions, please contact info@getobdtool.com with your order ID, we will be in touch in 24 hours to help you complete the exchange.